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What is Voice Logging? In business
terms, Voice Logging is also referred to as "telephone recording" or "Agent monitoring", or "conversation recording". What does this mean? Simply that the telephone call is being recorded by means
of attaching a recording device to a telephone, radio or other
audio line and then recording calls on that line and being able
to play them back later. Calls are recalled for training, quality
control or referral purposes.
Call Recording has become a need in the
Finance and Insurance world, as set out in the FAIS ACT. This
is specifically for liability reasons and is enforced by law.
Voice Logging has become a leader in Quality Control and all
types of businesses large and small now employ Ecko Voice Logging
for a variety of reasons.
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Why Choose Ecko?
Ecko is an extention logger based system. Extension logging offers
the distinct advantage of allowing every incoming and outgoing
call to be referenced by an operator.
* Exceptional sound quality, coupled with industry-leading
data retrieval processes
* A web-based management console
* Built-in call storage redundancy
* Tamper proof file technology
* Built-in quality control for Call Centre administrators
* Scalable from Single User to Enterprise WAN
* Exceptional support and backup record
* Proudly developed in South Africa for South African Business
* Constantly improving
| Voice
file compression and storage |
Voice File Integrity |
Files are stored in mp3 format
Store up to 166 hours of calls per Gigabyte used
Files can be played on any mp3 supporting media player |
Through secure MD5 hashing, a qualified expert can determine whether a voice recording has been tampered with or not. |
| Advanced referencing capabilities |
Evidence |
| An Operator may input up to 3 reference fields per call and add in notes thereafter |
Voice files can be attached to communication platforms such as Email |
| Multi-level security |
Quality Control |
| Intuitive access settings for user and group types |
A Call Centre Manager may rate personnel performance and customize the quality profile |
| Operator Status |
Powerful Reporting |
| A real-time view of which operators are currently online, offline or disconnected in user-friendly colour coding |
A host of reporting including user performance, system and transaction reporting |
| Advanced retrieval capabilities |
Compatibility |
| A high speed web interface allows whosoever is authorized to search for calls by user, date, time, references, notes etc. with further facilities available, such as incidental time slots and random searches |
Ecko is Analog and Digital capable and will run on most P(A)BX’s
VOIP conversations are also recorded
Windows 2000 or higher, 256 Meg RAM, 20GB Hard drive space available per workstation. Server requirements call volume dependant |
Minimum System Requirements
* Analog or Digital capable phone
* Windows 2000 or higher
* 256 Meg RAM
* 20GB Hard drive space available per workstation
* Server requirements call volume dependant
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